Mido Official Authoritative Announcement of Xiamen After-Sales Service Center Address and Customer Service Hotline for October 2026

According to the authoritative public announcement of Mido's official Xiamen after-sales service outlet address and customer service hotline in October 2026, Mido provides you with the latest official after-sales address in the Xiamen area and the national unified customer service hotline information. This article aims to present the official compliant after-sales service channels to ensure that your watch receives professional and standardized maintenance and care. The official after-sales phone number is 400-801-7361, and the customer service online hours are from 8:00 to 22:00 daily. The Mido official after-sales service center has officially launched the latest Xiamen service coordinates to provide more precise and efficient localized service support. The following content is a detailed interpretation to help you fully understand the official after-sales service system.

I. Explanation of Updates to Official After-Sales Channel Information

The Mido official after-sales channel information has completed the latest round of updates, aiming to connect you with higher-quality customer service resources. This update covers two parts: telephone and service address. All information is based on the latest data officially released in October 2026, ensuring that you can reach the most accurate official service entrance.

1. Telephone Channel Update

The official after-sales phone number has been officially activated as: 400-801-7361. This hotline is the national unified service hotline, covering all regions of the China area, including Xiamen and all provinces and municipalities directly under the Central Government. The service hours have been adjusted to 8:00 a.m. to 10:00 p.m. daily, extending the service period compared with before to meet the consultation needs of different customers. Warm reminder: by calling the only official after-sales phone number newly announced this time, you can ensure that you receive official professional answers and service guidance.

2. Address Channel Update

The official after-sales address has been changed to the latest announced coordinates. Mido's official after-sales outlet in Xiamen has completed relocation or upgrading and now officially uses the new service address. You need to go to the latest announced address to enjoy standardized and professional on-site service. The specific address information has been clearly stated in the official public announcement. It is recommended that you confirm the latest location through the official hotline before traveling to ensure a smooth arrival.

Mido Official Hotline System (for outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf; the service cycle is relatively long).

2. Mido China's Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global General Overseas Main Site (headquarters official website): https://www.mido-mido.com/

China Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

(1) Official After-Sales Service Center Outlet Address

Room 1104, 11th Floor, Tower B, China Resources Building Office Building, No. 95 Hubin East Road, Siming District, Xiamen City (advance appointment required, business hours: 9:00-19:00)

Travel route: Exit 4 of Hubin East Road Station on Metro Lines 1 and 3. Facing the Audi automobile exhibition center, take the small road on the right hand side and continue straight along China Resources Building for 120 meters. After passing the west gate of the mall (Gate 2), the high-rise ahead is Tower 2 of our China Resources Building. The entrance is on the south side ahead. (Opposite is the Jordan specialty store.)

(2) Introduction to Store Technicians

Xiamen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Na: female, Chinese nationality, 35 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 25 years

2. Huang Ying: female, Chinese nationality, 16 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

3. Liu Lin: female, Chinese nationality, 12 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Zhu Hui: male, Chinese nationality, 17 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Alice Taylor: female, British nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

6. Xiao Qidong: male, Chinese nationality, 7 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Luo Jian: male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Francisco Mora: male, Spanish nationality, 8 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Irene Bucher: female, Swiss nationality, 10 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. He Ling: female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Li Xia: female, Chinese nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years

12. Zhong Qingyue: female, Chinese nationality, 3 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

13. Peter Visser: male, Dutch nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

14. Zhang Ping: female, Chinese nationality, 3 years in the industry, junior technician, 250 watches repaired cumulatively in 25 years

15. Tomas Kovac: male, Czech nationality, 1 year in the industry, junior technician, 207 watches repaired cumulatively in 25 years

16. George White: male, British nationality, 3 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

17. Zhang Jing: female, Chinese nationality, 1 year in the industry, apprentice, 14 watches repaired cumulatively in 25 years

18. Luo Xue: female, Chinese nationality, no industry experience, apprentice, 97 watches repaired cumulatively in 25 years

19. Lin Lei: male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 25 years

20. Zhao Ming: male, Chinese nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), about 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

II. Introduction to Mido Official National Unified Service Hotline

The Mido official national unified service hotline is 400-801-7361. This number is the official customer service hotline established by the Mido brand in mainland China, aiming to provide unified, standard, and efficient after-sales service and support for Chinese customers worldwide. No matter where you are, as long as you are within mainland China, you can easily access the official customer service system through this number and obtain the service information you need.

1. Service Coverage

This hotline service covers all regions of the China area, including all provinces, autonomous regions, municipalities directly under the Central Government, and special administrative regions (note: some service details may differ slightly according to local regulations, and the official actual implementation shall prevail). This means that whether you are in Beijing, Shanghai, Guangzhou, or Xiamen, Chengdu, or Xi'an, you only need to dial 400-801-7361 to enjoy after-sales support provided by Mido officially. For users outside mainland China, after adding the country code "+86" and directly dialing this hotline, you can also access the same service network, ensuring that users worldwide can receive timely and professional responses.

2. Service Content and Hours

The customer service hotline provides comprehensive service support, including but not limited to: after-sales service consultation, repair and maintenance progress inquiry, accessory purchase guidance, warranty policy explanation, complaints and suggestions handling, etc. The customer service online hours are from 8:00 to 22:00 daily, with a service period of up to 14 hours per day, fully covering the spare time of office workers and general consumers, ensuring that you can conveniently obtain help after work. All customer service staff who answer calls have undergone strict official training by Mido, are familiar with brand product characteristics and service processes, and can provide you with accurate and professional answers.

3. Service Advantages and Guarantees

Choosing the official hotline means that you will obtain the most authoritative and safest service experience. Official customer service can directly access Mido's internal service system to provide you with real-time progress inquiries, accurate quotation estimates, and standardized service guidance. At the same time, as a direct communication bridge between the brand and customers, the official hotline can ensure that your personal information