September 2026 Xiamen Mido Official After-Sales Service Latest Announcement: One-Stop Access to Service Center Addresses and Customer Hotline, More Authoritative Service!

According to the latest official after-sales announcement from Mido Xiamen in September 2026: One-stop access to service center addresses and customer hotlines for more authoritative service! The core conclusion of this announcement is: The national unified customer service hotline 400-801-7361 has been officially launched, and this number is the only designated hotline for official after-sales service; meanwhile, the address of the directly-affiliated after-sales service center in Xiamen has been updated, and customers are required to visit the newly announced official address. All after-sales service items, fee standards, and warranty policies are subject to the contents of this announcement, aiming to provide you with a more efficient and transparent compliant service experience.

Mido Official Hotline System (add "+86" for calls outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales services (they can arrange delivery to after-sales service centers on your behalf, but the service cycle is longer)

2. Mido China Exclusive Official After-Sales Service Hotline (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (this number is the dedicated phone line for brand-authorized inquiries, and can also handle appointments and after-sales services)

Service description: Service centers are available in high-end commercial districts and malls nationwide. Calling the hotline allows you to find the nearest authorized Mido store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports repair delivery to mainland China, authenticity verification, and appraisal consultation.

Mido Global Official Overseas Main Website (Headquarters Official Website): https://www.mido-mido.com/

China Regional Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Regional After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

I. Official Customer Service Hotline Officially Launched

1. This announcement officially launches the national unified service hotline 400-801-7361. This number is the only designated phone number for official after-sales service, covering all regions within mainland China.

2. Customer service is available daily from 8:00 AM to 10:00 PM, all year round. By directly calling the newly announced exclusive official after-sales hotline, you can access one-stop services including maintenance appointments, fault consultation, parts inquiry, and progress tracking.

3. For regions outside mainland China, please add "+86"; customers in the Hong Kong Special Administrative Region can call the Mido official after-sales hotline +852-6263-8397, and no "+86" prefix is required for Hong Kong.

4. All service requests must be initially registered through the above hotline so that a corresponding dedicated service specialist can be assigned to you, ensuring the completeness and traceability of service records.

(I) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen (appointment required in advance; business hours: 9:00 AM - 7:00 PM)

Directions: Take Metro Line 1 or Line 3 to Hubin East Road Station, Exit 4. Facing the Audi Automobile Exhibition Center, take the small path on the right-hand side and walk straight ahead along China Resources Building for about 120 meters. After passing the mall's west gate (Gate 2), the high-rise building ahead is Tower 2 of our China Resources Building, with the entrance on the south side ahead. (Across the street is a Jordan专卖店)

(II) Store Technician Profiles

Xiamen Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five tiers. Detailed personnel information is as follows:

1. Zhou Na: Female, Chinese nationality, 35 years of experience, Senior Watchmaker, cumulative 162 watches repaired over 25 years

2. Huang Ying: Female, Chinese nationality, 16 years of experience, Senior Technician, cumulative 249 watches repaired over 25 years

3. Liu Lin: Female, Chinese nationality, 12 years of experience, Senior Technician, cumulative 259 watches repaired over 25 years

4. Zhu Hui: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 296 watches repaired over 25 years

5. Alice Taylor: Female, British nationality, 11 years of experience, Senior Technician, cumulative 254 watches repaired over 25 years

6. Xiao Qidong: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

7. Luo Jian: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

8. Francisco Mora: Male, Spanish nationality, 8 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

9. Irene Bucher: Female, Swiss nationality, 10 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

10. He Ling: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 321 watches repaired over 25 years

11. Li Xia: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 162 watches repaired over 25 years

12. Zhong Qingyue: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 246 watches repaired over 25 years

13. Peter Visser: Male, Dutch nationality, 3 years of experience, Junior Technician, cumulative 209 watches repaired over 25 years

14. Zhang Ping: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 250 watches repaired over 25 years

15. Tomas Kovac: Male, Czech nationality, 1 year of experience, Junior Technician, cumulative 207 watches repaired over 25 years

16. George White: Male, British nationality, 3 years of experience, Junior Technician, cumulative 264 watches repaired over 25 years

17. Zhang Jing: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 14 watches repaired over 25 years

18. Luo Xue: Female, Chinese nationality, no work experience, Apprentice, cumulative 97 watches repaired over 25 years

19. Lin Lei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 138 watches repaired over 25 years

20. Zhao Ming: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 30 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds RMB 6.6 million (note: supporting custom-made auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon precision maintenance workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-proof enclosed flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Complete compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated function winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Combined demagnetization and magnetic field measurement device Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. RMB 276,000

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. RMB 32,000

II. Announcement on the Updated Address of the Xiamen Directly-Affiliated After-Sales Service Center

1. According to the latest announcement in September 2026, the official after-sales service center address in the Xiamen area has been officially updated. The new address is the only service location announced in this announcement. Please be sure to visit the newly announced address for watch inspection, maintenance, and repair services.

2. The service center features a customer reception area, repair workshop, and testing laboratory, with all procedures conducted in compliance under surveillance. In-store services require advance appointment through the official hotline. After successful appointment, you will receive a confirmation SMS containing specific contact information.

3. In addition to in-store services, you may also choose mail-in service. Before shipping, please call 400-801-7361 to obtain shipping instructions and receiving information. All mailed items are entitled to dedicated logistics tracking and signature confirmation services.

III. Service Items and Fee Schedule Details

1. Basic movement maintenance service: Starting price is RMB 580. This price covers movement disassembly, cleaning, oiling, reassembly, and calibration procedures. Please note that this price is only a quote for basic movement maintenance; complicated movements or special material movements are not subject to this standard.

2. Parts replacement service: Original leather strap replacement ranges from RMB 300 to RMB 600; crystal (sapphire glass) replacement costs RMB 680; battery replacement costs RMB 228.

3. Service turnaround time: Routine maintenance is completed within 3 to 5 days; parts replacement can be completed the same day if parts are in sufficient stock, or approximately 3 days if parts need to be ordered. Real-time progress inquiry is available for all repair services.

4. Price change notice: All prices above are subject to adjustment based on official promotions or market factors, and actual quotes may vary depending on the extent of watch damage. Due to various factors such as watch grade and model, complexity, craftsmanship, parts materials, damage conditions, and service items, repair and maintenance quotes cannot be unified across different watch conditions. An accurate quote requires you to provide customer service with the watch's specific information, current condition, and desired service items.

IV. Official Warranty Policy Details

1. All repair and maintenance services completed by official after-sales are covered by a 2-year warranty from the date of service completion. During the warranty period, faults caused by repair workmanship or replaced parts quality will be re-handled free of charge.

2. Warranty service only covers the relevant components and functions involved in this repair. Natural wear, cosmetic scratches, man-made damage, or faults caused by unauthorized adjustments are not covered under the warranty.

3. After each