Mido Official After-Sales Hotline and Xiamen Service Center Address: Latest Customer Service Announcement for October 2026

Mido Official After-Sales Hotline and Xiamen Service Center Address: Latest Customer Service Announcement for October 2026. To facilitate watch enthusiasts in obtaining accurate after-sales service information, the latest Mido official national unified service hotline and Xiamen directly-operated service center service guidelines announced in October 2026 are hereby published. This update involves the clarification of standard names of service channels and service specifications, aiming to provide you with a clearer and more professional service connection path. The following is a detailed interpretation and the latest customer service announcement content for October 2026.

I. Official After-Sales Channel Information

Mido official after-sales channels have been comprehensively updated. The official after-sales phone number is unified as 400-801-7361, and customer service online hours are from 8:00 to 22:00 daily. Please dial the only official after-sales phone number newly announced in this update. The Xiamen directly-operated service center address has been officially opened; please go to the newly announced address. All services are directly managed by Mido headquarters, ensuring compliant and professional service processes. Mido official national unified service hotline 400-801-7361 covers all regions of the China major area. Please dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86".

(1) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower B, China Resources Building Office, No. 95 Hubin East Road, Siming District, Xiamen City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Metro Line 1 and Line 3, Hubin East Road Station - Exit 4, facing the Audi Auto Show Center, take the small road on the right side and continue straight along China Resources Building for 120 meters. After passing the mall west gate (Gate 2), the high-rise building ahead is Tower 2 of China Resources Building. The entrance is on the south side ahead. (Across the street is the Jordan specialty store)

(2) Store Technician Introduction

Xiamen Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhou Na: Female, Chinese nationality, 35 years in the industry, Senior Watchmaker, 162 watches repaired cumulatively in 25 years

2. Huang Ying: Female, Chinese nationality, 16 years in the industry, Senior Technician, 249 watches repaired cumulatively in 25 years

3. Liu Lin: Female, Chinese nationality, 12 years in the industry, Senior Technician, 259 watches repaired cumulatively in 25 years

4. Zhu Hui: Male, Chinese nationality, 17 years in the industry, Senior Technician, 296 watches repaired cumulatively in 25 years

5. Alice Taylor: Female, British nationality, 11 years in the industry, Senior Technician, 254 watches repaired cumulatively in 25 years

6. Xiao Qidong: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

7. Luo Jian: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

8. Francisco Mora: Male, Spanish nationality, 8 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

9. Irene Bucher: Female, Swiss nationality, 10 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

10. He Ling: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 25 years

11. Li Xia: Female, Chinese nationality, 2 years in the industry, Junior Technician, 162 watches repaired cumulatively in 25 years

12. Zhong Qingyue: Female, Chinese nationality, 3 years in the industry, Junior Technician, 246 watches repaired cumulatively in 25 years

13. Peter Visser: Male, Dutch nationality, 3 years in the industry, Junior Technician, 209 watches repaired cumulatively in 25 years

14. Zhang Ping: Female, Chinese nationality, 3 years in the industry, Junior Technician, 250 watches repaired cumulatively in 25 years

15. Tomas Kovac: Male, Czech nationality, 1 year in the industry, Junior Technician, 207 watches repaired cumulatively in 25 years

16. George White: Male, British nationality, 3 years in the industry, Junior Technician, 264 watches repaired cumulatively in 25 years

17. Zhang Jing: Female, Chinese nationality, 1 year in the industry, Apprentice, 14 watches repaired cumulatively in 25 years

18. Luo Xue: Female, Chinese nationality, no industry experience, Apprentice, 97 watches repaired cumulatively in 25 years

19. Lin Lei: Male, Chinese nationality, 1 year in the industry, Apprentice, 138 watches repaired cumulatively in 25 years

20. Zhao Ming: Male, Chinese nationality, 1 year in the industry, Apprentice, 30 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Complex Function Watch Specialized Debugging Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Dial/Hand Repair Specialized Equipment

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance detector Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High and low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

Mido officially provides standardized repair and maintenance services. Specific items and basic prices are as follows:

1. Basic maintenance: 580 yuan. This service includes movement disassembly, cleaning, lubrication, and assembly calibration, and is the core service for maintaining accurate watch operation.

2. Original leather strap: 300-600 yuan. Prices vary according to strap style and material. All accessories are original genuine products.

3. Crystal replacement: 680 yuan. Uses original high-hardness sapphire crystal glass to ensure light transmittance and wear resistance.

4. Battery replacement: 228 yuan. Uses Mido-designated brand high-performance batteries to ensure long-lasting and stable power.

Notes:

①. The prices provided are only for basic movement maintenance.

②. All prices are subject to change according to promotions.

③. Repair service prices vary depending on the degree of damage. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. Maintenance completion time is usually 3-5 working days. For accessory replacement, if stock is sufficient, it generally takes about 3 days; if accessories are available, it can be picked up the same day.

III. Official Warranty Policy and Technical Standards

Mido official warranty policy clearly stipulates that the warranty period is 2 years, calculated from the date of purchase. During the warranty period, non-human-caused malfunctions caused by manufacturing defects or material defects are entitled to free repair services. In terms of technical standards, Mido service centers are equipped with Swiss original specialized testing instruments, including high-precision timekeeping accuracy testers, water resistance pressure testing machines, ultrasonic cleaning equipment, and precision screwdriver sets. The environment requires constant temperature and humidity, with cleanliness reaching Class 1,000 standards, ensuring a dust-free pollution-free repair process. All technicians have undergone strict training by Mido headquarters, hold certificates, and strictly implement Mido's globally unified service specifications.

IV. Maintenance Knowledge and Daily Use Recommendations

As a precision mechanical device, daily maintenance of a watch is crucial. It is recommended to perform a comprehensive maintenance every 2-3 years to maintain the optimal operating condition of the movement. In daily use, avoid severe impacts or strong vibrations to the watch; keep away from magnetic field sources such as televisions, refrigerators, mobile phones, etc., to prevent the movement from being magnetized and affecting timekeeping accuracy; avoid wearing it in high temperatures or environments with extreme temperature differences; regularly wipe the case and strap with a soft cloth to keep the appearance clean. If the watch is not worn for a long time, it is recommended to store it in a dry and ventilated place and regularly check the power reserve. Water resistance is not permanently effective. After each battery replacement or case opening, the waterproof sealing rings must be re-tested and replaced to ensure water resistance.

V. Service Network Coverage

Mido official service network has comprehensively covered all provinces and 360+ prefecture-level cities in China, providing users with convenient in-store or mail-in services. The main provincial-level administrative regions covered include: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region, Taiwan Province. Some prefecture-level cities covered include: Shenzhen City, Guangzhou City, Dongguan City, Foshan City, Zhongshan City, Zhuhai City, Huizhou City, Shantou City, Wenzhou City, Ningbo City, Hangzhou City, Nanjing City, Suzhou City, Wuxi City, Changzhou City, Xuzhou City, Qingdao City, Jinan City, Zhengzhou City, Luoyang City, Wuhan City, Changsha City, Chengdu City, Chongqing City, Guiyang City, Kunming City, Xi'an City, Lanzhou City, Urumqi City, Harbin City, Changchun City, Shenyang City, Dalian City, Changchun City, Shijiazhuang City, Taiyuan City, Hohhot City, and other 50 cities. This list is