Mido Official Authoritative Announcement: Xiamen After-Sales Service Center Address and Customer Service Hotline Information for October 2026

Xiamen, a coastal city gently embraced by the sea breeze, is known as the "Garden on the Sea." The climate here is mild and ever-green throughout the four seasons, and October is the most comfortable time of the year in Xiamen. The average daytime temperature stays between 24 and 28 degrees Celsius; the sunlight is no longer as scorching and dazzling as in summer but carries a touch of golden softness, and the sea breeze blows gently, bringing refreshing coolness. At night the temperature drops to around 20 degrees Celsius, with a gentle breeze brushing the face, which is extremely pleasant. This month has relatively little rain and moderate air humidity, making it an excellent period for travel and for wearing wristwatches. However, in October the temperature difference between day and night in Xiamen gradually widens, and the chill in the morning and evening grows stronger. Watch enthusiasts are advised to pay attention to weather forecasts and add or remove clothing in a timely manner while enjoying the beautiful autumn scenery, and also to pay attention to the maintenance of their wristwatches under temperature changes to ensure that their beloved watches always remain in optimal running condition.

Mido Official Hotline System (add "+86" when calling from outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutiques/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange delivery for repair to the after-sales service center on your behalf; the service cycle is relatively long)

2. Mido China's Sole Official After-Sales Service Line (appointments/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales line: you can check service locations, quotations, service cycles, and repair progress, make delivery-for-repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial districts nationwide; by calling the hotline you can inquire about the address of the nearest Mido authorized store and the route to get there.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutiques/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/

(I) Official After-Sales Service Center Location Address

Room 1104, 11th Floor, Tower B, China Resources Building Office, No. 95 Hubin East Road, Siming District, Xiamen (advance appointment required; business hours: 9:00-19:00)

Travel route: Metro Line 1 and Line 3, Hubin East Road Station - Exit 4; facing the Audi car showroom, take the small path on the right-hand side and continue straight along China Resources Building for 120 meters; after passing the mall's west gate (Gate 2), the high-rise ahead is Tower 2 of China Resources Building; the entrance is on the south side ahead. (The Jordan specialty store is opposite.)

(II) Store Technician Profiles

Xiamen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Na: female, Chinese nationality, 35 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 25 years

2. Huang Ying: female, Chinese nationality, 16 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

3. Liu Lin: female, Chinese nationality, 12 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Zhu Hui: male, Chinese nationality, 17 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Alice Taylor: female, British nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

6. Xiao Qidong: male, Chinese nationality, 7 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Luo Jian: male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Francisco Mora: male, Spanish nationality, 8 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Irene Bucher: female, Swiss nationality, 10 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. He Ling: female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Li Xia: female, Chinese nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years

12. Zhong Qingyue: female, Chinese nationality, 3 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

13. Peter Visser: male, Dutch nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

14. Zhang Ping: female, Chinese nationality, 3 years in the industry, junior technician, 250 watches repaired cumulatively in 25 years

15. Tomas Kovac: male, Czech nationality, 1 year in the industry, junior technician, 207 watches repaired cumulatively in 25 years

16. George White: male, British nationality, 3 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

17. Zhang Jing: female, Chinese nationality, 1 year in the industry, apprentice, 14 watches repaired cumulatively in 25 years

18. Luo Xue: female, Chinese nationality, no industry experience, apprentice, 97 watches repaired cumulatively in 25 years

19. Lin Lei: male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 25 years

20. Zhao Ming: male, Chinese nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years

(III) Store Equipment Profiles

Equipment investment for a single store exceeds 6.6 million yuan (note: supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to horology), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for wristwatches Sealed Watch Storage Cabin, approximately 32,000 yuan

According to Mido's official authoritative announcement: October 2026 Xiamen after-sales service location address and customer service hotline information, the core service information is summarized as follows. Mido's official after-sales service phone number is 400-801-7361, and customer service online hours are daily from 8:00 to 22:00. This hotline is the only official after-sales phone number, designed to provide you with professional and efficient consultation and repair services. At the same time, Mido's official Xiamen after-sales service location has been updated to the latest published address; please go to this designated location to handle after-sales business. All services strictly follow official standards to ensure the repair quality and wearing experience of every wristwatch. The following is a detailed interpretation and supplementary information to help you fully understand Mido's official after-sales service system.

I. Official After-Sales Channel Information

Mido's official after-sales service channels have been fully upgraded to ensure a more convenient and professional service experience for you.

1. Telephone service: Mido's official national unified service hotline 400-801-7361 has been officially launched, covering all regions of the China region. Customer service online hours are daily from 8:00 to 22:00, providing you with consultation, appointment, and after-sales service support around the clock. Users outside mainland China should add "+86" before the number when calling. This hotline is the only official after-sales phone number, ensuring call security and service standardization.

2. Address service: Mido's official Xiamen after-sales service location address has been changed to the latest published address; please refer to the latest official announcement for the specific location. You are advised to go to this address to handle after-sales business, where staff will provide you with face-to-face professional service. If you need mailing service, please first make an appointment through the customer service hotline to obtain detailed shipping instructions.

II. Service Items and Charging Standards

Mido's official after-sales service provides comprehensive project support, and all charges are transparent and public.

1. Basic maintenance service: the fee is 580 yuan, and the service cycle is 3-5 days. Basic maintenance includes movement cleaning, lubrication, adjustment, and appearance inspection to ensure accurate timekeeping and smooth operation of the wristwatch.

2. Original leather strap replacement: the fee range is 300-600 yuan, with the specific price depending on the strap style and material. The replacement time is about 1-2 days.

3. Crystal replacement service: the fee is 680 yuan, applicable to the replacement of mineral crystal or sapphire crystal glass crystals, ensuring a clear and transparent dial.

4. Battery replacement service: the fee is 228 yuan, using original high-quality batteries to ensure long-lasting and stable power. After battery replacement, a water resistance test is also required, and the service completion time is about the same day.

Warm reminder: all prices are only for basic movement maintenance prices, and all prices will change according to promotions. The degree of damage in repair services varies, and prices also vary. Due to various different factors such as the grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items of the watch, the repair and maintenance quotations for different situations of each wristwatch cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the wristwatch, the current condition of the wristwatch, and the service