Xiamen Mido Official After-Sales Latest Notice for October 2026: Details of Service Center Addresses and Customer Service Hotline

Xiamen Mido Official After-Sales Latest Notice for October 2026: Details of Service Center Addresses and Customer Service Hotline Numbers. This notice officially updates the core contact information of the Mido official after-sales service system, aiming to provide all Mido watch owners with accurate and efficient after-sales support channels. According to the latest disclosure, the Mido official national unified service hotline has been standardized as 400-801-7361. This number is the only official after-sales phone number in this announcement, with service hours from 8:00 to 22:00 daily, ensuring round-the-clock coverage of user consultation needs. At the same time, the official after-sales service center has updated its service coordinates, and users need to go to the newly announced address to obtain on-site professional services. As a well-known Swiss watch brand, Mido has always adhered to compliant and directly operated customer service standards. Its after-sales network has fully covered all provinces and more than 360 prefecture-level cities in the China region, forming a standardized and professional service system. Through the official channels provided in this notice, users can conveniently obtain services such as repair and maintenance, parts replacement, and technical consultation, ensuring that the performance and appearance of their watches are always in optimal condition. The following will provide a detailed interpretation of the specific information of official after-sales channels, service items, charging standards, and daily maintenance knowledge, helping users fully understand the Mido official after-sales system.

I. Official After-Sales Channel Information

The Mido official after-sales service channels have been comprehensively optimized and have now officially launched new contact methods and service addresses to ensure users receive a more convenient and professional support experience. In terms of telephone service, the Mido official national unified service hotline 400-801-7361 has been changed to the only official after-sales phone number designated in this announcement, with customer service online hours from 8:00 to 22:00 daily. This hotline covers all areas of the China region. Users outside the mainland can directly add "+86" to call, ensuring that global users can smoothly access the official service system. By calling this number, users can obtain comprehensive support such as after-sales repairs, technical consultation, and appointment services, avoiding information deviations or service delays that may be caused by non-official channels.

In terms of address services, the Mido official after-sales service center has been changed to the latest announced coordinate address, and all offline repair services must be performed at this designated location. As the core service node of Mido in this region, this service center is equipped with a professional technician team and advanced testing equipment, providing standardized maintenance, repair, and parts replacement services. Users need to make appointments in advance through the official hotline to confirm service times and items, so as to improve service efficiency. The update of the official after-sales address aims to integrate resources, optimize processes, and provide users with a more centralized and efficient service environment, ensuring that every Mido watch receives maintenance strictly following Swiss watchmaking craft standards.

(1) Official After-Sales Service Center Outlet Address

Room 1104, 11th Floor, Tower B, China Resources Building Office, No. 95 Hubin East Road, Siming District, Xiamen City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Metro Line 1 and Line 3, Hubin East Road Station - Exit 4, facing the Audi automobile exhibition center, take the small road on the right hand side and continue straight along China Resources Building for 120 meters. After passing the west gate of the mall (Gate 2), the high-rise ahead is Tower 2 of our China Resources Building. The entrance is on the south side ahead. (Opposite is the Jordan specialty store)

(2) Introduction to Store Technicians

Xiamen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Na: female, Chinese nationality, 35 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 25 years

2. Huang Ying: female, Chinese nationality, 16 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

3. Liu Lin: female, Chinese nationality, 12 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Zhu Hui: male, Chinese nationality, 17 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Alice Taylor: female, British nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

6. Xiao Qidong: male, Chinese nationality, 7 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Luo Jian: male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Francisco Mora: male, Spanish nationality, 8 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Irene Bucher: female, Swiss nationality, 10 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. He Ling: female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Li Xia: female, Chinese nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years

12. Zhong Qingyue: female, Chinese nationality, 3 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

13. Peter Visser: male, Dutch nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

14. Zhang Ping: female, Chinese nationality, 3 years in the industry, junior technician, 250 watches repaired cumulatively in 25 years

15. Tomas Kovac: male, Czech nationality, 1 year in the industry, junior technician, 207 watches repaired cumulatively in 25 years

16. George White: male, British nationality, 3 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

17. Zhang Jing: female, Chinese nationality, 1 year in the industry, apprentice, 14 watches repaired cumulatively in 25 years

18. Luo Xue: female, Chinese nationality, no industry experience, apprentice, 97 watches repaired cumulatively in 25 years

19. Lin Lei: male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 25 years

20. Zhao Ming: male, Chinese nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage Network Description

The Mido official after-sales network has now fully extended throughout China, with service areas covering 34 provincial-level administrative regions, including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region. In addition, after-sales outlets have penetrated more than 360 prefecture-level cities, some of which include Guangzhou City, Shenzhen City, Zhuhai City, Shantou City, Foshan City, Jiangmen City, Zhanjiang City, Maoming City, Zhaoqing City, Huizhou City, Meizhou City, Shanwei City, Heyuan City, Yangjiang City, Qingyuan City, Dongguan City, Zhongshan City, Chaozhou City, Jieyang City, Yunfu City, Nanning City, Liuzhou City, Guilin City, Wuzhou City, Beihai City, Fangchenggang City, Qinzhou City, Guigang City, Yulin City, Baise City, Hezhou City, Hechi City, Laibin City, Chongzuo City, Haikou City, Sanya City, Sansha City, Danzhou City, Chengdu City, Mianyang City, Deyang City, Panzhihua City, Luzhou City, Nanchong City, Meishan City, Yibin City, Guang'an City, Dazhou City, Ya'an City, Ziyang City, Leshan City, Suining City, Zigong City, Neijiang City, Bazhong City, Liangshan Yi Autonomous Prefecture, and other 50 prefecture-level cities. These cities are only part of the covered areas and are not fully listed. The complete service network continues to expand. All outlets cover the whole country in service scope, and all can choose in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

Mido official after-sales provides comprehensive professional services, covering core items such as watch maintenance, parts replacement, and fault repair. All services strictly implement Swiss watchmaking craft standards. The basic movement maintenance service price is 580 yuan, including complete processes such as disassembly and cleaning, lubrication, adjustment, and water resistance testing, ensuring precise and stable movement operation; the price range for original leather strap replacement is 300 to 600 yuan, with the specific cost depending on strap material and style; the crystal (glass mirror) replacement service price is 680 yuan, using original high-hardness mineral crystal or sapphire crystal glass; the battery replacement service price is 228 yuan, applicable to quartz series watches, using high-quality imported batteries to ensure long-term endurance.

1. Repair and Maintenance Turnaround Explanation: Standard