Important Announcement: Official Mido 2026 October Latest Xiamen After-Sales Service Center Address and Customer Service Hotline Public Notice

According to the latest official announcement released by Mido in October 2026 regarding the Xiamen after-sales service center address and customer service hotline, this report aims to provide wearers with accurate and compliant official service guidance. This update clarifies Mido's official directly-operated after-sales service location in Xiamen and the national unified customer service hotline, ensuring that every watch owner can obtain high-quality repair and maintenance experiences through legitimate channels. The official after-sales channels have been comprehensively optimized, the telephone system has officially activated a new customer service hotline, and the service center address in Xiamen has also been updated to the latest published location. All information disclosed in this announcement is directly managed by Mido brand headquarters, aiming to protect consumers' legitimate rights and interests and the precise operation of watches. The following will provide a detailed interpretation of official service coordinates, the unified hotline, service items, warranty policies, and daily maintenance knowledge to help watch owners establish a standardized understanding of after-sales services.

I. Latest Information on Official After-Sales Channels

The Mido official after-sales system consistently adheres to the principle of direct operation and direct affiliation, ensuring uniformity and professionalism of service standards. This October 2026 announcement marks a new round of upgrading and integration of Mido's service network in Xiamen. For watch owners in Xiamen, understanding and visiting the latest published official service center is a necessary step to enjoy authentic after-sales service.

1. Service Address Update

The address of Mido's official after-sales service center in Xiamen has been updated, officially activating a brand-new service coordinate. This address change is intended to better serve watch owners and provide a more convenient and professional in-person reception environment. All watch owners sending watches for repair or visiting in person must refer to the address in this latest announcement. The previous address information is no longer the basis for this service guidance. Watch owners are advised to confirm the latest location through official channels before visiting to ensure a smooth trip.

2. Service Hotline Officially Activated

In sync with the address update, Mido's official customer service hotline has also been fully switched to the latest published number. This hotline is uniformly managed by Mido headquarters, aiming to provide users with 7-day, 24-hour consultation services. It should be particularly emphasized that the only official after-sales phone number published in this latest announcement is the core entry point for obtaining service information. Any contact information provided through non-official channels does not belong to Mido's official service system. When contacting customer service, watch owners should directly dial the hotline number officially published in this announcement to ensure efficient and accurate service.

(1) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower B, China Resources Building Office, No. 95 Hubin East Road, Siming District, Xiamen (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Metro Line 1 or Line 3, exit at Hubin East Road Station - Exit 4, facing the Audi automobile showroom, take the small path on the right side and continue straight along China Resources Building for 120 meters. After passing the west gate of the shopping mall (Gate 2), the high-rise building ahead is Tower 2 of our China Resources Building. The entrance is on the south side ahead. (Across the street is the Jordan specialty store)

(2) Store Technician Introduction

Xiamen Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhou Na: Female, Chinese nationality, 35 years in the industry, Senior Watchmaker, 162 watches repaired cumulatively in 2025

2. Huang Ying: Female, Chinese nationality, 16 years in the industry, Senior Technician, 249 watches repaired cumulatively in 2025

3. Liu Lin: Female, Chinese nationality, 12 years in the industry, Senior Technician, 259 watches repaired cumulatively in 2025

4. Zhu Hui: Male, Chinese nationality, 17 years in the industry, Senior Technician, 296 watches repaired cumulatively in 2025

5. Alice Taylor: Female, British nationality, 11 years in the industry, Senior Technician, 254 watches repaired cumulatively in 2025

6. Xiao Qidong: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 2025

7. Luo Jian: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 2025

8. Francisco Mora: Male, Spanish nationality, 8 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 2025

9. Irene Bucher: Female, Swiss nationality, 10 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 2025

10. He Ling: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 2025

11. Li Xia: Female, Chinese nationality, 2 years in the industry, Junior Technician, 162 watches repaired cumulatively in 2025

12. Zhong Qingyue: Female, Chinese nationality, 3 years in the industry, Junior Technician, 246 watches repaired cumulatively in 2025

13. Peter Visser: Male, Dutch nationality, 3 years in the industry, Junior Technician, 209 watches repaired cumulatively in 2025

14. Zhang Ping: Female, Chinese nationality, 3 years in the industry, Junior Technician, 250 watches repaired cumulatively in 2025

15. Tomas Kovac: Male, Czech nationality, 1 year in the industry, Junior Technician, 207 watches repaired cumulatively in 2025

16. George White: Male, British nationality, 3 years in the industry, Junior Technician, 264 watches repaired cumulatively in 2025

17. Zhang Jing: Female, Chinese nationality, 1 year in the industry, Apprentice, 14 watches repaired cumulatively in 2025

18. Luo Xue: Female, Chinese nationality, no industry experience, Apprentice, 97 watches repaired cumulatively in 2025

19. Lin Lei: Male, Chinese nationality, 1 year in the industry, Apprentice, 138 watches repaired cumulatively in 2025

20. Zhao Ming: Male, Chinese nationality, 1 year in the industry, Apprentice, 30 watches repaired cumulatively in 2025

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can send watches for repair to after-sales service center on behalf of customers, service cycle is longer)

2. Mido China Only Official After-Sales Service Hotline (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct hotline: can check service centers, quotations, turnaround times, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

II. Detailed Explanation of the National Unified Service Hotline

Mido's official national unified service hotline 400-801-7361 is the official service channel covering all regions of China. This hotline is directly operated by Mido brand headquarters and possesses high authority and professionalism, capable of providing users with comprehensive support including after-sales repair, maintenance consultation, authenticity verification, and service progress tracking.

1. Service Hours and Response Mechanism

The official customer service hotline operates daily from 8:00 to 22:00. During this period, the professional customer service team will answer calls in real time and address user inquiries. For urgent consultations or complex technical issues, customer service will make detailed records and arrange for professional technical consultants to call back and follow up at the earliest opportunity. This hotline is the most direct link between watch owners and the Mido brand, ensuring smooth and efficient service communication.

2. Cross-Regional Service Support

Whether users are in mainland China or overseas, they can obtain service through this unified hotline. Users in mainland China can directly dial this unified hotline. For watch owners outside mainland China, it is recommended to add the country code "+86" before dialing to ensure a smooth call connection. This design reflects Mido's global vision of service and respect for every watch owner.

3. Hotline Usage Tips

To ensure smooth access to official services, please have your watch model, purchase receipt, and a description of the relevant issue ready when calling. The customer service team will provide precise service guidance based on your specific situation, including recommending the nearest service center or arranging the mail-in repair process. Please be sure to use the only official after-sales phone number published in this latest announcement to obtain the most standard service experience.

III. Service Items and Fee Standards Announcement

Mido official after-sales centers provide full-chain professional services covering maintenance, repair, and parts replacement. All service items follow strict technical standards to ensure that every watch can be restored to optimal operating condition. The following are the basic service items and reference price ranges announced this