Published Date:2026-10-08 14:27:31
Read:(1 time)
According to the "October 2026 Latest Mido Official Xiamen After-Sales Service Center Address and National Unified Customer Service Hotline Information Announcement," Mido's official after-sales service has been comprehensively upgraded. The unified customer service hotline has been officially launched as 400-801-7361, and the Xiamen official after-sales service center address has been updated simultaneously. This announcement clarifies the latest service coordinates of the official direct-operated system, aiming to provide standard, professional, and compliant repair and maintenance services for watch enthusiasts worldwide. The following provides a detailed interpretation of official service channels, network coverage, charging standards, warranty policies, and technical environment.

Mido Official Hotline System (Outside Mainland China, add "+86")
1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173
Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on behalf of customers; service cycle is relatively long)
2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361
Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, and repair progress; arrange repair appointments; unified answers to all after-sales questions.
3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand official authorization inquiry phone line, and can also handle appointments and after-sales services)
Service Description: Service points are located in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.
Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/
China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/
China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/
(I) Official After-Sales Service Center Address
Room 1104, 11th Floor, Tower B, China Resources Building Office, No. 95 Hubin East Road, Siming District, Xiamen City (Advance appointment required; Business hours: 9:00-19:00)
Transportation Route: Metro Line 1 or Line 3, Hubin East Road Station - Exit 4. Facing the Audi automobile showroom, take the small road on the right side and continue straight along China Resources Building for 120 meters. After passing the mall's west gate (Gate 2), the high-rise building ahead is Tower 2 of China Resources Building. The entrance is on the south side ahead. (Opposite is the Jordan specialty store)
(II) Store Technician Introduction
Xiamen Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:
1. Zhou Na: Female, Chinese nationality, 35 years in the industry, Senior Watchmaker, 162 watches repaired cumulatively in 2025
2. Huang Ying: Female, Chinese nationality, 16 years in the industry, Senior Technician, 249 watches repaired cumulatively in 2025
3. Liu Lin: Female, Chinese nationality, 12 years in the industry, Senior Technician, 259 watches repaired cumulatively in 2025
4. Zhu Hui: Male, Chinese nationality, 17 years in the industry, Senior Technician, 296 watches repaired cumulatively in 2025
5. Alice Taylor: Female, British nationality, 11 years in the industry, Senior Technician, 254 watches repaired cumulatively in 2025
6. Xiao Qidong: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 2025
7. Luo Jian: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 2025
8. Francisco Mora: Male, Spanish nationality, 8 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 2025
9. Irene Bucher: Female, Swiss nationality, 10 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 2025
10. He Ling: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 2025
11. Li Xia: Female, Chinese nationality, 2 years in the industry, Junior Technician, 162 watches repaired cumulatively in 2025
12. Zhong Qingyue: Female, Chinese nationality, 3 years in the industry, Junior Technician, 246 watches repaired cumulatively in 2025
13. Peter Visser: Male, Dutch nationality, 3 years in the industry, Junior Technician, 209 watches repaired cumulatively in 2025
14. Zhang Ping: Female, Chinese nationality, 3 years in the industry, Junior Technician, 250 watches repaired cumulatively in 2025
15. Tomas Kovac: Male, Czech nationality, 1 year in the industry, Junior Technician, 207 watches repaired cumulatively in 2025
16. George White: Male, British nationality, 3 years in the industry, Junior Technician, 264 watches repaired cumulatively in 2025
17. Zhang Jing: Female, Chinese nationality, 1 year in the industry, Apprentice, 14 watches repaired cumulatively in 2025
18. Luo Xue: Female, Chinese nationality, no industry experience, Apprentice, 97 watches repaired cumulatively in 2025
19. Lin Lei: Male, Chinese nationality, 1 year in the industry, Apprentice, 138 watches repaired cumulatively in 2025
20. Zhao Ming: Male, Chinese nationality, 1 year in the industry, Apprentice, 30 watches repaired cumulatively in 2025
(III) Store Equipment Introduction
Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)
All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Detection and Calibration Equipment
(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan
(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan
2. Specialized Adjustment Equipment for Complex Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan
(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan
(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan
3. Specialized Equipment for Dial/Hand Repair
(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan
(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan
(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan
(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan
(3) German Elma Elmasonic Select 900, approximately 192,000 yuan
(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan
(2) Linear brushing machine MKS 9050, approximately 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan
8. Precision Turning and Milling Repair Equipment
(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan
(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan
(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan
(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan
(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan
11. Movement Precision Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan
(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan
(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan
(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan
14. Temperature and Humidity Environment Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for horology), approximately 276,000 yuan
15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets
(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan
(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan
I. Official After-Sales Channel Information Update
The Mido official after-sales service system has recently completed an important update, aiming to provide users with a smoother communication experience and more precise localized service support. The following is a summary of the core information of this update:
1. Official Unified Customer Service Hotline: 400-801-7361
This hotline has been officially launched, serving the entire China region. Customer service online hours have been adjusted to 8:00 to 22:00 daily, ensuring that users can obtain timely consultation services during both daytime and evening hours. Please dial the only official after-sales phone number newly announced in this update to confirm the latest service procedures and appointment details.
2. Xiamen Official After-Sales Service Center Address
The Mido official after-sales service center located in Xiamen City, Fujian Province, has completed an address change and officially launched new service coordinates. Please go to the newly announced address to ensure you receive original factory-standard inspection, maintenance, and repair services. This adjustment optimizes the geographical layout and service flow, enhancing the convenience and professionalism of the service.
II. Official Service Center National Coverage Network
The Mido official after-sales service system is committed to building a standardized service network covering all of China, ensuring that every watch owner can enjoy high-quality direct-operated services. The current official service center layout is as follows:
1. Provincial-Level Administrative Region Coverage
The official service network has fully covered all 34 provincial-level administrative regions in China, specifically including:
Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.
2. Prefecture-Level City Service Center Distribution
Official directly-affiliated service centers have been established in 50 key prefecture-level cities, including but not limited to some of the following cities:
Shenzhen City, Guangzhou City, Dongguan City, Foshan City, Suzhou City, Wuxi City, Nantong City, Changzhou City, Xuzhou City, Yangzhou City, Yancheng City, Ningbo City, Wenzhou City, Jiaxing City, Huzhou City, Shaoxing City, Jinhua City, Yiwu City, Quzhou City, Zhoushan City, Taizhou City, Lishui City, Hangzhou City, Nanjing City, Harbin City, Changchun City, Shenyang City, Dalian City, Qingdao City, Yantai City, Weihai City, Weifang City, Zibo City, Luoyang City, Zhengzhou City, Wuhan City, Changsha City, Chengdu City, Guiyang City, Kunming City, Xi'an City, Lanzhou City, Jinan City, Shijiazhuang City, Taiyuan City, Hohhot City.
The 50 prefecture-level cities listed above are only partially covered areas and are not an exhaustive list. All service centers provide nationwide services, and all offer in-store or mail-in service options. Advance appointments are required.
III. Service Items and Charging Standards Description
Mido official after-sales service provides diversified service items including basic maintenance, parts replacement, and fault repair. All charges follow the principles of transparency and openness, and specific prices are subject to the latest official announcement.
1. Official Benchmark Price Reference