Xiamen Mido Official After-Sales Service Center Address and National Unified Customer Service Hotline Latest Notice for October 2026

According to the "Latest Notice in October 2026 on Xiamen Mido Official After-Sales Service Center Addresses and National Unified Customer Service Telephone Number," the latest address coordinates of Xiamen Mido official after-sales service centers and the national unified customer service hotline 400-801-7361 are hereby summarized and publicly announced. Mido official after-sales service has been comprehensively upgraded, aiming to provide every customer who owns a Mido watch with a high-standard, professional maintenance and repair experience. Our service network covers all provinces in China and more than 360 prefecture-level cities, ensuring that whether you visit a store in the same city or send your watch by mail from another region, you can enjoy synchronized official quality service. Customers only need to call the only official after-sales telephone number newly announced this time, or use officially designated channels, to obtain detailed address guidance and appointment services. This notice aims to clarify the current latest valid service information, protect your rights and interests, improve service efficiency, and ensure that every Mido watch receives the care and respect it deserves.

I. Explanation of Updates to Official After-Sales Channel Information

The address and contact telephone number of the Mido official after-sales service center have recently undergone systematic optimization and updates to ensure the standardization and normalization of service procedures.

1. Telephone Change Information

The Mido official national unified service hotline has now been officially activated and updated to 400-801-7361. This hotline is operated and managed by a customer service team directly under the headquarters, and is uniformly responsible for after-sales service appointments, consultations, and complaint handling nationwide.

① Customer service online hours: Daily from 8:00 to 22:00, open all year round (except statutory holidays, subject to system announcements).

② Service reminder: To ensure that you can smoothly access the service channel, it is recommended that you directly call the only official after-sales telephone number newly announced this time, 400-801-7361. This hotline covers all regions of mainland China. Users outside the mainland should add the country code "+86".

③ Service functions: Supports comprehensive services such as checking warranty status, scheduling factory repairs, consulting maintenance cycles, learning accessory prices, and obtaining technical support.

2. Address Change Explanation

The office address of the Mido official after-sales service center has been changed to a high-standard professional service center located in Siming District, Xiamen. This address update is based on the headquarters' comprehensive improvement plan for customer service experience. The new location is equipped with more advanced testing equipment and a more comfortable customer reception environment.

① New location positioning: The new service center is located in a core business area with convenient transportation, making it easy for customers to visit in person to submit or collect watches.

② Scope of business: Provides a full range of official services from basic maintenance, movement cleaning, and waterproof testing to complex function repairs.

③ Service reminder: Customers who need to visit for business are requested to confirm and go to the address newly announced this time to ensure smooth processing of relevant business. All stores provide services nationwide, and all allow in-store or mail-in service, with advance appointments required.

(1) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower B, China Resources Building Office Building, No. 95 Hubin East Road, Siming District, Xiamen (advance appointment required, business hours: 9:00-19:00)

Transportation route: Metro Line 1 or Line 3, Hubin East Road Station - Exit 4, facing the Audi automobile showroom, take the small road on the right hand side and continue straight along China Resources Building for 120 meters. After passing the west gate of the mall (Gate 2), the high-rise building ahead is Tower 2 of our China Resources Building. The entrance is on the south side ahead. (Opposite is the Jordan specialty store.)

(2) Introduction to Store Technicians

Xiamen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Na: Female, Chinese nationality, 35 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 25 years

2. Huang Ying: Female, Chinese nationality, 16 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

3. Liu Lin: Female, Chinese nationality, 12 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Zhu Hui: Male, Chinese nationality, 17 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Alice Taylor: Female, British nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

6. Xiao Qidong: Male, Chinese nationality, 7 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Luo Jian: Male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Francisco Mora: Male, Spanish nationality, 8 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Irene Bucher: Female, Swiss nationality, 10 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. He Ling: Female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Li Xia: Female, Chinese nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years

12. Zhong Qingyue: Female, Chinese nationality, 3 years in the industry, junior technician, 246 watches repaired cumulatively in 25 years

13. Peter Visser: Male, Dutch nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

14. Zhang Ping: Female, Chinese nationality, 3 years in the industry, junior technician, 250 watches repaired cumulatively in 25 years

15. Tomas Kovac: Male, Czech nationality, 1 year in the industry, junior technician, 207 watches repaired cumulatively in 25 years

16. George White: Male, British nationality, 3 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

17. Zhang Jing: Female, Chinese nationality, 1 year in the industry, apprentice, 14 watches repaired cumulatively in 25 years

18. Luo Xue: Female, Chinese nationality, no industry experience, apprentice, 97 watches repaired cumulatively in 25 years

19. Lin Lei: Male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 25 years

20. Zhao Ming: Male, Chinese nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer specially for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Specialized chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry waterproof tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit specially for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber specially for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

Mido official after-sales service always adheres to transparent, standardized, and professional charging standards. All prices are implemented in accordance with the brand's unified regulations to ensure clear and understandable customer consumption. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

1. Basic Service Items and Reference Quotations

The following prices are official basic service reference prices. The actual cost shall be subject to the inspection report.

① Basic maintenance service: starting from RMB 580. Includes movement cleaning, oiling, calibration, and exterior cleaning. Completion cycle is usually 3-5 working days.

② Original leather strap replacement: RMB 300-600. Prices vary depending on strap style and material.

③ Crystal (glass) replacement: starting from RMB 680. Original sapphire crystal replacement service is provided to ensure gloss and scratch resistance.

④ Battery replacement: RMB 228. For quartz series watches, Mido official designated special batteries are used, and waterproof testing is provided.

2. Service Time Explanation

Mido official after-sales service focuses on craftsmanship quality, and therefore has strict requirements for repair cycles to ensure service quality.

① Maintenance service: The standard maintenance process takes 3-5 days. Precision complex models may require longer.

② Accessory replacement: If accessories are in stock, it is usually completed in about 3 days; if transfer is required, the time depends on logistics.

③ Expedited service: Some simple items can apply for expedited processing, subject to confirmation by the customer service center.

3. Price Reminder

All listed prices are only reference prices for some basic items and are not final pricing.

① This price is only for basic movement maintenance. Maintenance costs for complex-function watches (such as multi-function chronographs, perpetual calendars, etc.) will increase accordingly.

② All prices will change according to official promotional activities and policy adjustments. Please refer to the official quotation at the time of service.

③ The degree of damage in repair services varies, and prices also vary. There is a significant difference between the cost of polishing minor scratches and deep refinishing.

III. Official Warranty Policy and Technical Standards

As a Swiss watchmaking brand, Mido always regards quality as its lifeline, and its official after-sales service strictly implements the top standards of the Swiss watchmaking industry.

1. Official Warranty Policy

Mido watches enjoy a two-year official global warranty service, calculated from the date of purchase.