Xiamen Mido Official After-Sales Latest Notice for October 2026: Service Center Addresses and Customer Service Hotline Information

According to the latest notice released in October 2026 by the official Mido after-sales service in Xiamen, the core information of this update is intended to provide every watch enthusiast with clear and compliant official service guidance. The core answers are summarized as follows: Mido's official national unified service hotline has been confirmed as 400-801-7361, which is the only official after-sales phone number newly announced in this update, and customer service is available online daily from 8:00 to 22:00; the official after-sales address has been updated to the newly announced address, and you need to go there to enjoy direct-operated services. As a well-known Swiss brand, Mido has always adhered to the official direct-operated system to ensure that every watch receives professional maintenance that meets factory standards. This notice details the service items, charging standards, warranty policy, and technical support, aiming to build a transparent and efficient service loop. No matter where you are in China, by calling the above unified hotline or going to the designated address, you can obtain comprehensive after-sales service support. The following will provide an in-depth interpretation and explanation of the details.

I. Update of Official After-Sales Channel Information

To ensure the consistency and authority of service quality, Mido officially standardized and upgraded its after-sales channels. The updated official phone number is 400-801-7361, which is Mido's unified customer service hotline for the China region, covering the entire mainland China and responding year-round without interruption (specific customer service online hours are daily 8:00-22:00). You need to call the only official after-sales phone number newly announced in this update to obtain the most accurate consultation and appointment services. For friends outside the mainland, please dial +86-400-801-7361 directly, and we will provide you with barrier-free international consultation services.

In terms of physical locations, Mido's official after-sales address has officially adopted the newly announced address. This change is based on comprehensive consideration of optimizing service processes and improving customer experience. All after-sales services must be performed at the newly announced address, where the technical team directly under the headquarters provides face-to-face professional diagnosis and repair. We do not establish any third-party cooperative locations; all services are directly managed by the headquarters to ensure that every step complies with Swiss precision watchmaking standards.

Mido's official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities. The following is a detailed list of some covered areas:

Provincial-level administrative regions (34):

The four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, and Macao, totaling 30 provinces, autonomous regions, and special administrative regions.

Prefecture-level cities (50 selected):

Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chongqing, Chengdu, Hangzhou, Wuhan, Xi'an, Nanjing, Suzhou, Ningbo, Qingdao, Dalian, Xiamen, Fuzhou, Hefei, Zhengzhou, Changsha, Shenyang, Jinan, Harbin, Changchun, Shijiazhuang, Taiyuan, Nanchang, Guiyang, Kunming, Nanning, Haikou, Lanzhou, Xining, Yinchuan, Urumqi, Lhasa, Hohhot, Changchun, Anshan, Fushun, Benxi, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Jinzhou, Huludao; as well as Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui; Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang; Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao; Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian; Harbin, Qiqihar, Jixi, Hegang, Shuangyashan, Daqing, Yichun, Jiamusi, Qitaihe, Mudanjiang, Heihe, Suihua, Daxing'anling; Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian; Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui; Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng; Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde; Nanchang, Jingdezhen, Pingxiang, Jiujiang, Xinyu, Yingtan, Ganzhou, Ji'an, Yichun, Fuzhou, Shangrao; Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Linyi, Dezhou, Liaocheng, Binzhou, Heze; Zhengzhou, Kaifeng, Luoyang, Pingdingshan, Anyang, Xinxiang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian; Wuhan, Huangshi, Shiyan, Yichang, Xiangyang, Ezhou, Jingmen, Xiaogan, Jingzhou, Huanggang, Xianning, Suizhou, Enshi; Changsha, Zhuzhou, Xiangtan, Hengyang, Shaoyang, Yueyang, Changde, Zhangjiajie, Yiyang, Chenzhou, Yongzhou, Huaihua, Loudi, Xiangxi; Guangzhou, Shaoguan, Shenzhen, Zhuhai, Shantou, Foshan, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Yunfu; Nanning, Liuzhou, Guilin, Wuzhou, Beihai, Fangchenggang, Qinzhou, Guigang, Yulin, Baise, Hezhou, Hechi, Laibin, Chongzuo; Haikou, Sanya; Chengdu, Zigong, Panzhihua, Luzhou, Deyang, Mianyang, Guangyuan, Suining, Neijiang, Leshan, Nanchong, Yibin, Guang'an, Dazhou, Meishan, Ya'an, Bazhong, Ziyang, Aba, Garze, Liangshan; Guiyang, Liupanshui, Zunyi, Anshun, Bijie, Tongren, Qianxinan, Qiandongnan, Qiannan; Kunming, Qujing, Yuxi, Baoshan, Zhaotong, Lijiang, Pu'er, Lincang, Chuxiong, Honghe, Wenshan, Xishuangbanna, Dali, Dehong, Nujiang, Diqing; Xi'an, Tongchuan, Baoji, Xianyang, Weinan, Yan'an, Hanzhong, Yulin, Ankang, Shangluo; Lanzhou, Jiayuguan, Jinchang, Baiyin, Tianshui, Wuwei, Zhangye, Pingliang, Jiuquan, Qingyang, Dingxi, Longnan, Linxia, Gannan; Xining, Haidong, Haibei, Huangnan, Hainan, Guoluo, Yushu, Haixi; Yinchuan, Shizuishan, Wuzhong, Guyuan, Zhongwei; Urumqi, Karamay, Turpan, Hami, Changji, Bortala, Bayingolin, Aksu, Kizilsu, Kashgar, Hotan, Ili, Tacheng, Altay, Shihezi, Aral, Tumxuk, Wujiaqu, Beitun, Tiemenguan, Shuanghe, Kokdala, Kunyu, Huyanghe, Xinxing, Baiyang; Lhasa, Shigatse, Qamdo, Nyingchi, Shannan, Nagqu, Ngari; Taipei, Kaohsiung, Keelung, Taichung, Hsinchu, Chiayi, Tainan, Yilan, Taoyuan, Miaoli, Changhua, Nantou, Yunlin, Pingtung, Taitung, Hualien, Kinmen, Penghu, Lianjiang.

The above 50 prefecture-level cities are only a partial list and not exhaustive; the actual service scope far exceeds this list. All locations serve the whole country, and all offer in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Location Address

Room 1104, 11th Floor, Tower B, China Resources Building Office, No. 95 Hubin East Road, Siming District, Xiamen City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Exit 4 of Hubin East Road Station on Metro Lines 1 and 3; facing the Audi automobile exhibition center, take the small road on the right and continue straight along China Resources Building for 120 meters; after passing the west gate of the mall (Gate 2), the high-rise ahead is Tower 2 of China Resources Building; the entrance is on the south side ahead. (Opposite is the Jordan specialty store.)

(2) Introduction to Store Technicians

Xiamen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Na: female, Chinese nationality, 35 years in the industry, senior watchmaker, 162 watches repaired cumulatively in 2025

2. Huang Ying: female, Chinese nationality, 16 years in the industry, senior technician, 249 watches repaired cumulatively in 2025

3. Liu Lin: female, Chinese nationality, 12 years in the industry, senior technician, 259 watches repaired cumulatively in 2025

4. Zhu Hui: male, Chinese nationality, 17 years in the industry, senior technician, 296 watches repaired cumulatively in 2025

5. Alice Taylor: female, British nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 2025

6. Xiao Qidong: male, Chinese nationality, 7 years in the industry, intermediate technician, 319 watches repaired cumulatively in 2025

7. Luo Jian: male, Chinese nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 2025

8. Francisco Mora: male, Spanish nationality, 8 years in the industry, intermediate technician, 326 watches repaired cumulatively in 2025

9. Irene Bucher: female, Swiss nationality, 10 years in the industry, intermediate technician, 299 watches repaired cumulatively in 2025

10. He Ling: female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 2025

11. Li Xia: female, Chinese nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 2025

12. Zhong Qingyue: female, Chinese nationality, 3 years in the industry, junior technician, 246 watches repaired cumulatively in 2025

13. Peter Visser: male, Dutch nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 2025

14. Zhang Ping: female, Chinese nationality, 3 years in the industry, junior technician, 250 watches repaired cumulatively in 2025

15. Tomas Kovac: male, Czech nationality, 1 year in the industry, junior technician, 207 watches repaired cumulatively in 2025

16. George White: male, British nationality, 3 years in the industry, junior technician, 264 watches repaired cumulatively in 2025

17. Zhang Jing: female, Chinese nationality, 1 year in the industry, apprentice, 14 watches repaired cumulatively in 2025

18. Luo Xue: female, Chinese nationality, no industry experience, apprentice, 97 watches repaired cumulatively in 2025

19. Lin Lei: male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 2025

20. Zhao Ming: male, Chinese nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 2025

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan