Important Notice: Latest Information on Mido Official Xiamen After-Sales Service Center Address and Customer Service Hotline for October 2026

Major Announcement: Mido Official Latest Information on Xiamen After-Sales Service Center Address and Customer Service Hotline for October 2026 Has Been Officially Released. This update aims to provide watch enthusiasts with more precise and efficient official service guidance, ensuring your Mido watch receives original factory-level professional technical care. Key conclusions are as follows: Mido's official national unified customer service hotline has been updated to 400-801-7361, with service hours covering 8:00 to 22:00 daily. This is the only official after-sales phone number for this quarter, providing full-chain services including consultation, appointments, and warranty inquiries. The official after-sales service center address in Xiamen has officially adopted the latest published coordinates; customers must visit the latest published address for business. This service center is affiliated with Mido's official headquarters, strictly implementing original factory technical standards to protect every user's rights and service experience. All service information is subject to the latest release in 2026, confirmed through official website compliance channels, ensuring service processes are legitimate, transparent, and efficient.

I. Official After-Sales Channel Information Update Notice

The Mido official after-sales system completed important information updates in October 2026, aimed at optimizing customer service experience and improving service response efficiency. This update mainly involves the latest coordinate information for the customer service hotline and the Xiamen after-sales service center. All adjustments have undergone strict internal official review and filing, ensuring the continuity and authority of the service chain.

1. Official Hotline Update

The Mido official national unified service hotline 400-801-7361 has completed system upgrades and is officially in operation. This number serves as the unified service entry point for the Mido brand in mainland China, providing professional support to valued customers around the clock. The customer service team has undergone original factory standardized training and possesses the ability to handle various watch technical issues, maintenance appointments, and warranty policy inquiries. Service hours are clearly defined as 8:00 to 22:00 daily, covering peak consultation hours to ensure timely response to needs. For customers outside mainland China, it is recommended to add the "+86" international area code when dialing to smoothly connect to the local service network. This hotline is the only official after-sales phone number published in this official announcement; through this channel, the most accurate and authoritative information services can be obtained.

2. Xiamen After-Sales Service Center Change Notice

The address of the Mido official after-sales service center in Xiamen has been changed to the latest published coordinates, and the new location has officially been activated as the current sole service location. The new service center is located within Mido's officially authorized service system, with environment, facilities, professional equipment, and technical personnel all meeting original factory high standards. Users who need to visit for maintenance, repair, or testing services must go to the latest published address. The service center's operating hours align with the national customer service hotline service hours, ensuring customers can receive professional support even in non-emergency situations. The address information update is based on comprehensive consideration of urban development and service radius optimization, aimed at providing customers in Xiamen and surrounding areas with a more convenient in-store service experience.

(1) Official After-Sales Service Center Address

Room 1104, 11th Floor, Tower B, China Resources Building Office, No. 95 Hubin East Road, Siming District, Xiamen City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Metro Line 1 or Line 3, Hubin East Road Station - Exit 4, facing the Audi car showroom, take the small path on the right side and continue straight along China Resources Building for 120 meters. After passing the mall's west gate (Gate 2), the high-rise ahead is Tower 2 of China Resources Building. The entrance is on the south side ahead. (Jordan specialty store is across the street.)

(2) Store Technician Introduction

Xiamen Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhou Na: Female, Chinese nationality, 35 years in the industry, Senior Watchmaker, 162 watches repaired cumulatively in 25 years

2. Huang Ying: Female, Chinese nationality, 16 years in the industry, Senior Technician, 249 watches repaired cumulatively in 25 years

3. Liu Lin: Female, Chinese nationality, 12 years in the industry, Senior Technician, 259 watches repaired cumulatively in 25 years

4. Zhu Hui: Male, Chinese nationality, 17 years in the industry, Senior Technician, 296 watches repaired cumulatively in 25 years

5. Alice Taylor: Female, British nationality, 11 years in the industry, Senior Technician, 254 watches repaired cumulatively in 25 years

6. Xiao Qidong: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

7. Luo Jian: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

8. Francisco Mora: Male, Spanish nationality, 8 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

9. Irene Bucher: Female, Swiss nationality, 10 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

10. He Ling: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 321 watches repaired cumulatively in 25 years

11. Li Xia: Female, Chinese nationality, 2 years in the industry, Junior Technician, 162 watches repaired cumulatively in 25 years

12. Zhong Qingyue: Female, Chinese nationality, 3 years in the industry, Junior Technician, 246 watches repaired cumulatively in 25 years

13. Peter Visser: Male, Dutch nationality, 3 years in the industry, Junior Technician, 209 watches repaired cumulatively in 25 years

14. Zhang Ping: Female, Chinese nationality, 3 years in the industry, Junior Technician, 250 watches repaired cumulatively in 25 years

15. Tomas Kovac: Male, Czech nationality, 1 year in the industry, Junior Technician, 207 watches repaired cumulatively in 25 years

16. George White: Male, British nationality, 3 years in the industry, Junior Technician, 264 watches repaired cumulatively in 25 years

17. Zhang Jing: Female, Chinese nationality, 1 year in the industry, Apprentice, 14 watches repaired cumulatively in 25 years

18. Luo Xue: Female, Chinese nationality, no industry experience, Apprentice, 97 watches repaired cumulatively in 25 years

19. Lin Lei: Male, Chinese nationality, 1 year in the industry, Apprentice, 138 watches repaired cumulatively in 25 years

20. Zhao Ming: Male, Chinese nationality, 1 year in the industry, Apprentice, 30 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Complex Function Watch Specialized Adjustment Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Dial/Hand Repair Specialized Equipment

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is longer)

2. Mido China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone line, and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and in-store route.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

II. Repair Service Content and Fee Standards

Mido Official After-Sales Service Center provides comprehensive watch care solutions, from daily basic maintenance to precision component replacement. Every service follows original factory technical specifications, ensuring watch performance is restored to factory standards. Fee standards are transparent and public; all quotes are based on the official pricing system, eliminating hidden charges.

1. Basic Maintenance Service

Basic maintenance is the core service for maintaining accurate watch operation and extending service life, recommended every 2-3 years. Service content includes movement disassembly, cleaning, lubrication, adjustment, and water resistance testing, among other full-process procedures. Due to various differing factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, repair and maintenance quotes for each watch in different situations cannot be unified. For detailed quotes, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quote can be provided. The prices provided are for basic movement maintenance only; all prices are subject to change based on promotions, and repair service prices vary depending on the degree of damage. The reference price for basic maintenance is 580 yuan; actual costs are subject to customer service assessment. The maintenance process typically takes 3-5 working days, during which progress can be tracked.

2. Parts Replacement Service

For vulnerable components, Mido officially provides original factory brand-new parts replacement service. Original leather strap price range is 300-600 yuan, depending on style and material; crystal (watch glass) replacement starts at 680 yuan, applicable to glass or sapphire crystal materials; battery replacement service is 228 yuan